Privacy Policy

1. Introduction

Shandong Juhuo Special Steel Co., Ltd. ("Juhuo", "we", "us", or "our") is a supplier of premium special steel, high-strength steel plate, and customized metal solutions. We are committed to protecting the privacy of visitors to our website and customers who use our services.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, contact us for inquiries, or engage with our products and services. Please read this policy carefully to understand our practices regarding your information.

By accessing or using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the website.

2. Information We Collect

2.1 Information You Provide

When you interact with us — such as requesting a quote, sending an inquiry, or placing an order — we may collect:

• Contact details: name, email address, phone number, and company name.
• Billing and shipping address for order fulfillment.
• Communication content: messages you send via our contact forms, email, or WhatsApp.
• Business information: company registration details, tax identification, and purchase requirements.
• Order details: product specifications, quantities, and delivery preferences.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• Device and browser information: browser type, version, and language settings.
• IP address and approximate location derived from it.
• Pages visited, time spent, referring URLs, and click behavior.
• Operating system and screen resolution.

2.3 Information from Third Parties

We may receive information about you from third parties such as logistics providers, business partners, or publicly available databases, which we use to verify your contact details and process orders.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing services: processing inquiries, quotes, orders, deliveries, and after-sales support.
• Communication: responding to your questions, providing product updates, and sending order notifications.
• Improvement: analyzing website usage to enhance user experience and optimize our services.
• Security: detecting and preventing fraud, unauthorized access, and other malicious activities.
• Legal compliance: meeting obligations under applicable laws, regulations, and trade controls.
• Marketing: sending promotional materials about our products and services, where you have consented or as permitted by law.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential cookies: required for the website to function correctly.
• Analytics cookies: help us understand how visitors interact with the website.
• Preference cookies: remember your settings and preferences.
• Marketing cookies: used to deliver relevant advertisements and track campaign performance.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of the website may not function properly.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following situations:

• Service providers: trusted third parties who support our business operations, such as logistics, payment processing, and IT services, under confidentiality agreements.
• Business partners: with your consent, we may share information with partners involved in fulfilling your request.
• Legal requirements: when required by law, court order, or government authority, or to protect our rights, property, or safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets, we may transfer information to the acquiring entity.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, regular security assessments, and employee training.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Deletion: request that we delete your personal information, subject to legal exceptions.
• Restriction: request that we limit the processing of your information.
• Data portability: request your information in a structured, machine-readable format.
• Objection: object to the processing of your information for certain purposes.
• Withdraw consent: withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe, typically within 30 days.

8. International Data Transfers

Our website and services may be accessed from countries outside of China. When you use our website from outside China, your information may be transferred to, stored, and processed in China or other countries where we or our service providers operate.

We take steps to ensure that your information is handled securely and in accordance with this policy, regardless of where it is processed. Where required, we will put appropriate safeguards in place, such as standard contractual clauses, to protect international transfers of your information.

9. Children's Privacy

Our website and services are intended for business and professional users. We do not knowingly collect personal information from children under the age of 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, provide notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below: